Signal problems prevented the R6 Norristown from continuing along the tracks after the N. Broad stop. Instead of backing up and allowing passengers to depart at the N. Broad station, a station on the designated line, the train backed up to the Wayne Junction station, a station not even on the designated line. We were then stranded there, told by train conductors to either to wait on the train indefinitely until the problems were fixed and then the entire line was cleared with countless other trains in the queue ahead of us or get off the train at Wayne Junction. Already delayed over 2 hours and not knowing when or if I would make it to my station, East Falls, I had to walk almost 3 miles in the freezing weather through snow-covered roads and sidewalks. This is completely unacceptable customer service from Septa. Passengers should be given the opportunity to depart at previous stations on the line, not stranded at unfamiliar stations at an even greater distance from the originating center city location. This disregard for customer welfare is completely unacceptable.
Ian Musselman
What I wanted to say: Septa blows! (this is the edited family friendly version of what I was saying on my walk home through some of the finest parts of North Philadelphia in the freezing cold)
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